This Privacy Policy explains how Floral Creations handles personal data when you use the website, request a consultation, or engage us for wedding bouquets and event decoration services.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where retention is not required. Some requests may be limited if the data is needed to complete a booking, resolve a dispute, or comply with legal obligations.
To exercise a privacy right, send a clear request describing the information or action you want. We may ask for details needed to verify the request and to protect against unauthorized disclosure. If a request cannot be fully granted, we will explain the reason in general terms.
Personal data is retained for the period necessary to manage inquiries, prepare quotes, confirm bookings, complete delivery or setup, maintain business records, and meet legal or accounting obligations. When data is no longer needed, it is deleted, anonymized, or archived in a limited form where retention is required by law or for legitimate recordkeeping.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
Personal data is used to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate design details, manage preparation and delivery, process payments, maintain records, support website functionality, and meet legal or accounting requirements. We may also use limited data to improve service planning and to handle customer communications related to a floral project.
We may share data with payment processors, website hosting or technical support providers, and other operational partners that help us manage inquiries, bookings, communications, and service delivery. These parties are expected to use the information only for the services they provide to us and to protect it under appropriate confidentiality and security obligations.
We may share personal data with government bodies, regulators, courts, or law enforcement where disclosure is required or permitted by applicable law, or where needed to protect our rights, respond to a lawful request, or address fraud, security, or compliance concerns.
Data handling overview
We may collect contact details, event and design preferences, consultation notes, booking information, payment-related records, delivery or setup instructions, and technical data such as device and usage information. Where needed for a floral project, we may also process information you provide about venue access, event timing, and arrangement specifications.
We receive data from website forms, consultation requests, messages, booking and payment steps, and any details shared during planning for bouquets or event decoration. We may also generate limited technical data through the operation of the website and record internal service notes based on your instructions.
Cookies and similar technologies may be used for essential site functions, session management, preference storage, and limited performance or usage analysis. We do not rely on cookies to collect unnecessary personal data, and we do not treat cookie data as a substitute for the information you choose to submit in a consultation or booking.
You may block or delete cookies through your browser settings, and some browsers allow you to manage stored site data or limit tracking features. If cookies are disabled, parts of the website may not function as intended, especially where form handling or session features are involved.
Use the contact details below for questions about this policy or the handling of personal data.
